Charter a Jet

FAQ’s

Frequently Asked Questions

JET365 is transforming private jet travel with a seamless, transparent, and efficient booking experience. Our platform offers real-time aircraft availability, instant pricing, and concierge-level service, making it easier than ever to fly on your terms. Here, we’ve answered common questions to help you navigate and maximize your JET365 experience.

General Questions

Everything you need to know about general questions surrounding private aviation.
What are your hours of operation?
We are available 24/7, across all time zones, ensuring we can assist you at any time, no matter where you are traveling.
Can you assist in an Aircraft on Ground (AOG) situation?
If the aircraft is down for maintenance or unforeseen circumstances, we have a 100% recovery rate. 
Do you help with aircraft acquisition and management?
Our team has extensive experience in aircraft sales and acquisitions. Whether you’re looking to purchase a jet, optimize ownership costs, or list your aircraft for charter, we provide expert consulting before, during, and after the transaction to guide you through the entire process.
Do you have a referral program?
Yes! If you refer a friend to our charter services, you can earn discounts, cash rewards, or flight credits toward your future flights.
Can you provide supplemental lift for aircraft owners?
Yes! We assist corporate flight departments and fractional owners in securing additional aircraft when needed, whether due to maintenance, overlapping schedules, or range limitations.
How do you protect my privacy?
We take privacy seriously. All passenger and flight details are strictly confidential and only shared on a need-to-know basis.
What are Airport Slots?
Airport slots grant prior permission to land at busy airports, especially during high-traffic events.
Why should I have a dedicated Air Charter Broker?
A dedicated advisor ensures a smooth experience from booking to landing, handling all details with efficiency and care. With access to information and pricing that civilians typically don’t, we add an extra layer of safety and security while helping you navigate this complex industry and booking process.
What makes you different from other charter services?
We prioritize customer experience, competitive pricing, and 24/7 support. Our team is dedicated to finding the best aircraft options for your travel needs. What sets us apart is our edge in the market, where we always pass down savings to our customers, all while keeping safety as our top priority.
Where are you based?
We have offices in Miami, Toronto, and the UAE, but we operate globally. No matter where you’re departing from, we can arrange flights at competitive rates, always ensuring you’re in safe, reliable aircrafts.
Who are your typical clients?
Our services cater to a variety of travelers, including business executives, leisure flyers, sports teams, and medical transport clients.
Do you offer shared flights?
No, we only arrange private charter flights under FAR Part 135 regulations. If you want to share a flight, one person must be responsible for booking and payment.

Booking & Pre-Flight Questions

Everything you need to know about the booking & pre-flight process.
Are there baggage restrictions?
Baggage capacity varies by aircraft. Let us know your luggage size and weight in advance so we can select the best option for your trip. Soft-sided bags are recommended to maximize space.
Can you arrange transportation to and from the airport?
Yes! We can coordinate private ground transportation, including luxury sedans, SUVs, limousines, and armored vehicles. We can even organize police escorts in select locations.
Do you offer concierge or hotel booking services?
Absolutely! We focus on private jet charters but our team has the capabilities and proficiency to provide exclusive hotel and concierge discounts for our clients.
Which airports can I use?
Private jets have access to thousands of airports worldwide, often closer to your destination than commercial hubs.
What are my payment options?

Bank wire transfer (preferred)

Credit card payments – Accepted, but processing fees may apply.

Crypto Currencies

Full payment is always required at booking time.

How do I choose the right jet?
Your dedicated advisor will recommend aircraft based on flight distance, passenger count, and luggage requirements.
How much notice do I need to book a flight?
Depending on aircraft availability, a flight can be arranged in as little as 3 hours.
How much does it cost to charter a private jet?

The cost of chartering a private jet depends on several factors, including flight distance, aircraft type, number of passengers, fuel prices, airport landing fees, and market demand. Below is a general pricing guide for different aircraft categories:
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‍Turboprops (Best for short-haul and regional flights)
‍Examples: King Air 350, Pilatus PC-12
‍Passenger Capacity: 4-8
‍Hourly Rate: $1,500 – $3,500
‍Best For: Short regional trips, remote airport access, and cost-effective travel

‍Very Light Jets (VLJ) (Compact and economical for short trips)
‍Examples: HondaJet, Cessna Citation Mustang
‍Passenger Capacity: 2-4
‍Hourly Rate: $2,500 – $3,500
‍Best For: Short trips under 2 hours, small groups, and budget-conscious private flyers

‍Light Jets (More comfort and range than VLJs)
‍Examples: Cessna Citation CJ3+, Learjet 45, Hawker 400XP
‍Passenger Capacity: 5-7
‍Hourly Rate: $3,500 – $5,500
‍Best For: Domestic travel and short-haul flights (up to 3 hours)
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‍Midsize Jets (Increased cabin space and range for longer trips)
‍Examples: Hawker 800XP, Citation XLS+, Learjet 60
‍Passenger Capacity: 6-9
‍Hourly Rate: $4,500 – $7,500
‍Best For: Cross-country flights and business travel requiring more cabin space
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‍Super-Midsize Jets (More range, cabin comfort, and higher speeds)
‍Examples: Citation X, Challenger 350, Gulfstream G200
‍Passenger Capacity: 8-10
‍Hourly Rate: $6,000 – $9,000
‍Best For: Coast-to-coast travel with enhanced speed and luxury
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‍Heavy Jets (Premium comfort and long-range capability)
‍Examples: Gulfstream GIV, Bombardier Challenger 650, Falcon 900
‍Passenger Capacity: 10-16
‍Hourly Rate: $8,500 – $12,500
‍Best For: International and transcontinental flights with large groups
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‍Ultra-Long-Range & VIP Airliners (The ultimate in private aviation luxury)
‍Examples: Gulfstream G650, Bombardier Global 7500, Boeing Business Jet (BBJ)
‍Passenger Capacity: 14-50+
‍Hourly Rate: $12,000 – $25,000+
‍Best For: Intercontinental travel, large groups, and executive business jets

‍Additional Costs to Consider
‍
Repositioning Fees: If the aircraft must travel to your departure location.
‍Landing & Airport Fees: Varies based on airport size and location.
‍Crew Fees & Overnight Charges: For multi-day trips requiring crew accommodations.
‍De-Icing Costs: If necessary for winter travel.
‍Catering & Special Requests: Custom meals, in-flight services, and special accommodations.
‍Fuel Surcharges: May apply based on fluctuating fuel prices.
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‍How to Get the Best Price?
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Book in Advance: Availability and pricing fluctuate—earlier bookings often secure better rates.
‍Consider Empty Legs: These repositioning flights can save up to 75%.
‍Flexible Scheduling: Being open to different departure times and dates can lower costs.
‍Jet Cards & Memberships: Programs like the 365 Jet Card offer fixed rates and cost savings.

What documents do I need?
Domestic flights: A government-issued photo ID
‍International flights: A valid passport
What happens after I book?
You’ll receive a detailed Charter Itinerary via email with flight times, aircraft details, and any special requests.
What if there’s bad weather?
Your advisor will monitor conditions and coordinate with pilots for any necessary adjustments. Delays or rerouting may occur for safety.
What is an empty leg flight?
Empty legs occur when a private jet returns to its base without passengers. These flights offer discounts of up to 75% but come with schedule flexibility risks.

In-Flight Questions

Everything you need to know about the in-flight experience.
Can I smoke onboard a Private Jet?
Some jets allow smoking. Let us know in advance so we can arrange a smoking-permitted aircraft.
Do private jets have restrooms?

Ultra Long Range Jets: Ultra long range jets typically are equipped with much larger rest rooms / lavatories that are sometimes equipped with showers and other amenities.

Large jets: Full-size enclosed lavatories with a sink and changing space

Super-Midsize Jets: fully-enclosed lavatories

‍Midsize jets: fully enclosed lavatories

‍Small jets & turboprops: May have limited or no restroom facilities

Can I bring my pet?
Yes! We arrange pet-friendly flights. Breed and size restrictions may apply, so please inform us in advance.
Who operates the aircraft?
All flights are conducted by FAA Part 135 or foreign equivalent operators that meet strict safety and operational standards.
Do jets have Wi-Fi and entertainment options?

Many aircraft are equipped with:
High-speed Wi-Fi
Satellite phones
Onboard entertainment systems
Espresso machines & microwaves

Special requests can be arranged.

Additional fees may apply.

Will a flight attendant be onboard?
Large jets typically have a flight attendant, while smaller aircraft may not. Attendants can be added upon request.

Still Have Questions?

Can’t find the answer you’re looking for? Please chat with our friendly team.
Contact Our Team

JET365 is part of a larger movement.

“We're redefining private aviation by creating a dynamic ecosystem of private aviation solutions. With a focus on safety, flexibility, and top-tier service, JET365 offers seamless access to aircraft and countless destinations, all while upholding the highest standards of excellence. Whether for business or leisure, we deliver the most advanced flying experience—anytime, anywhere, 365 days a year.”

— Alessandro Figliano, CEO of JET365

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